Most online casinos today are available in mobile format. Some of them have mobile-optimized sites, others have mobile apps. Many gambling platforms have both mobile-responsive sites and apps. Usually, you should be able to access the mobile version without a hitch. But on rare occasions, you might find yourself in a stressful situation. You’ve discovered a fabulous … You signed up for it… But it won’t work on your smartphone! In this article, we’ll explain what you should do in such a situation.
What to Do If the Casino Mobile Website Fails to Open?
A typical casino site should be compatible with all modern smartphones or tablets, regardless of their brand and operating system. You should be able to open it in any browser. If the site fails to open, here are the most popular reasons for the trouble:
- The device that you’re using is way too old
- The device got disconnected from the Internet
- Your Internet connection is too slow or unstable
- You have enabled the VPN, and the casino detects your location as a country that it can’t legally cater to
- The casino site is temporarily unavailable because of some technical issues
In such circumstances, you should try to open the casino site from your computer and get in touch with the support to discuss your case.
What If the Mobile Casino App Fails?
Below, we’ll describe the most common problems related to installing and using mobile casino apps.
The App Won’t Install
Firstly, you should make sure that you’re trying to install the right type of app on your device. Top gambling platforms build separate apps for Android and iOS devices (and maybe also Windows). If you try to install an Android app on an iPhone, it won’t work. If the casino lacks an app for your phone’s operating system, then you should access it from your mobile browser. Most customers of use Android smartphones. That’s why some casinos lack iOS apps.
Secondly, you might need to upgrade your operating system. Most casinos should be compatible not only with the latest version of iOS or Android but also with a few previous ones. If yours is too old, you should upgrade not necessarily to the latest one but to one of those that the app supports.
Thirdly, your device should meet the technical requirements of the app. They should be listed on the page from where you download the app. Or, you can ask the casino support team to show these requirements to you. For instance, your smartphone or tablet should have enough RAM to run the app. Casinos strive to expand their customer base. That’s why they try to make their apps compatible with as many devices as possible. If you have a phone of a popular brand, it should meet the casino requirements by default. Lesser-known manufacturers that cater to the most budget-friendly segment might sometimes fail to comply with the casino standards.
Fourth, you should make sure your device has enough free memory. Smartphones of the latest generation rarely face this problem. They have large memories, and their owners connect them to cloud storage to keep files there. But cheaper models might have limited memories. To be able to install the app, you’ll need to delete some of the files and apps from your smartphone.
In the fifth, your device should allow you to install software from unknown developers. During the installation process, it might ask you whether you find this app safe. You need to say yes. Otherwise, the installation might be interrupted. You should avoid allowing your smartphone to install all software from unknown developers. It would be more reasonable to confirm or deny the installation each time individually.
In the sixth, it makes sense to download only the official version of the app from the casino’s site. Or, you can get it from the App Store, Google Play Market, or other reliable platforms. If you download the file from a random source, it might fail to work. Moreover, it might turn out to be malware in disguise.
The App Used to Work But Suddenly Stopped
All apps are supposed to be regularly updated. Once the developer releases a new version, you can keep using the older one for a while. But once it gets too outdated, it won’t be working anymore. To fix the problem, you simply need to update the app. If your device permits, you can enable automatic updates. If not, you should do it manually.
There Are Bugs in the App
If you have been spinning the reels of a slot for two hours already but haven’t won a large sum yet, that’s not a bug. Probably, you’ve chosen a machine with high volatility that enables players to win rarely but pays them generous prizes. But if the game freezes or the app knocks you out suddenly, that’s a bug.
Technical issues of this type should be related to the app itself and not your device. You should report the problem to the casino support team. If the app doesn’t allow you to do so, you should from your computer. It would be great if you could make screenshots to back up your words. Most likely, you’ll not be the only user who experiences this issue. The casino team will try to fix the bug as soon as possible, and you shouldn’t lose any money because of it.
Final Thoughts
Hopefully, you found this article informative, and now you better understand what to do if you can’t access an online casino from your mobile device. If there are temporary technical issues with the site or app of the gambling platform, you should report them to the support team. If you have installed a casino app, but it suddenly stopped working, you might need to update it. If you can’ install the app, you should make sure your device meets the technical requirements of the mobile casino.