The popularity of virtual numbers for business is constantly growing every year. Such solutions allow employees to solve customer problems easier and faster. Moreover, the service helps you to start meetings with colleagues from different cities and countries via video conferencing, get all the analytics, and find growth points for your business. VoIP allows an enterprise to maintain a single IP network instead of separate networks for voice and data while providing a more modern and flexible end-user experience.
Great attention should be paid to a as it’s in special demand among telecommunication companies, helpdesks, and call centers. It’s also suitable for the service companies that provide or facilitate the provision of telephone services. Trading organizations and shopping centers also are interested in virtual solutions. They can become great helpers in conducting advertising campaigns. Such numbers also are used by manufacturing companies that want to increase the loyalty of individuals.
What do you get?
- Multichannel. One multichannel number, unlike a regular single-channel number, can simultaneously receive several calls. A multichannel number can be specified as a hotline one and receive multiple streams of calls to it. Conversely, several operators can call from the same multiline number at the same time.
- Expanded geography. A virtual number has no geographic restrictions. You can purchase virtual numbers in the United Arab Emirates while physically being in Germany. It is also a profitable peculiarity when you move to a new office, open a branch in another city, or go on a business trip.
- Fixation of missed calls. Telephony captures missed calls, allowing you to analyze the causes of missed calls and solve them. It’s suitable to distribute the load on the call center or sales department more intelligently and determine the days of the greatest workload. Calls will be recorded in the database, and managers get the opportunity to call back these clients.
- Recording conversations. IP telephony can record conversations and save records in CRM, with which you will associate it. Thus, you can analyze the quality of your employees’ work, introduce service standards, monitor their implementation, and improve service.
- Call tracking. Such an option helps to track the effectiveness of each advertising activity.
- Unified database of contacts. Connected to CRM IP telephony can be configured so that a client card is automatically created for each new caller. The manager does not have to manually record the client’s contacts and this reduces the likelihood of losing the client number.
- Smart logic for incoming calls. IP telephony is very flexible in setting up call forwarding as it allows you to set it up the way you want.
- Number identifier. Virtual PBX records contacts and identifies caller numbers. You can configure the PBX so that the returning customer gets to the same employee with whom he/she communicated before. This is useful for sales departments as a person communicates with a specialist assigned to him/her.
- IVR voice menu. You will unload the call center by setting up the IVR menu that will give answers to all the typical questions.
- Publicity. Each manager will set up the reception of calls according to his/her needs. Managers will answer calls for 1-2 beeps, which will add points to the service.
- All you need is a headset with a microphone. It’s not necessary to buy additional expensive equipment because you can start working almost immediately.
The company will reduce costs and improve the quality of communication. The organization will have the opportunity to effectively manage contacts, the same as to conduct online training and conferences with the participation of various department managers. It’s easy to get a beautiful number, stand out from the competition, and save on advertising.
How to choose a virtual number for business?
Here are a few points to pay attention to.
- Tasks. Determine the number of managers you plan to connect with or whether you will record conversations with clients.
- Analytics. Figure out the way you’ll track calls from different advertising channels.
- Internet bandwidth. It’s better to find out whether the possibilities of the Internet are suitable for the operation of a cloud PBX.
Choose the number’s area code, and Freezvon will do everything else!